Terms & Conditions

Terms & Conditions

Last updated: June 17, 2026

Welcome to Emma Medical Concierge. These Terms & Conditions (“Terms”) govern your use of our website, content, contact forms, communications, and related online services.

By using this website, you agree to these Terms. If you do not agree, please do not use this website.

  1. About Our Website

Emma Medical Concierge provides information about medical concierge support, healthcare coordination, appointment assistance, second opinion support, and related services.

The information on this website is for general informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.

  1. No Medical Advice

Content on this website does not constitute medical advice. You should always consult a qualified healthcare provider regarding any medical condition, diagnosis, treatment plan, medication, procedure, or healthcare decision.

Do not ignore or delay professional medical advice because of something you read on this website.

  1. No Emergency Services

Emma Medical Concierge is not an emergency medical service.

If you are experiencing a medical emergency, call your local emergency number immediately or go to the nearest emergency department.

Do not use this website, contact form, email, or messaging channel for urgent or emergency medical needs.

  1. No Doctor-Patient Relationship

Use of this website or contacting Emma Medical Concierge does not create a doctor-patient relationship, hospital-patient relationship, or healthcare provider-patient relationship.

Any medical care, diagnosis, or treatment must be provided by licensed healthcare professionals or medical institutions.

  1. Our Services

Emma Medical Concierge may help clients with healthcare navigation and coordination, including appointment support, specialist search assistance, second opinion coordination, medical travel support, and communication support.

Actual service availability may depend on your location, medical needs, provider availability, healthcare institution policies, and other factors.

We do not guarantee medical outcomes, appointment availability, treatment approval, visa approval, insurance coverage, or acceptance by any hospital, clinic, or healthcare provider.

  1. User Responsibilities

By using this website, you agree to:

  • Provide accurate and current information
  • Use the website only for lawful purposes
  • Not submit false, misleading, harmful, or abusive content
  • Not attempt to interfere with website security or functionality
  • Not upload viruses, malware, or harmful code
  • Not use this website to request emergency medical care

You are responsible for the accuracy of any information you submit to us.

  1. Health Information You Submit

If you choose to submit health-related information, you do so voluntarily.

Please do not submit full medical records, insurance numbers, passport numbers, payment details, or highly sensitive information through general website forms unless we specifically request them through a secure channel.

Use of your personal information is also governed by our Privacy Policy.

  1. Third-Party Healthcare Providers

We may provide information about or help coordinate communication with hospitals, clinics, doctors, specialists, laboratories, travel providers, or other third parties.

These third parties are independent from Emma Medical Concierge. We are not responsible for their medical decisions, clinical advice, treatment, pricing, availability, policies, errors, omissions, or outcomes.

You should review and understand the terms, policies, consent forms, and privacy practices of any third-party provider before using their services.

  1. Payments and Fees

If paid services are offered, fees, payment terms, cancellation terms, and refund terms will be provided separately before or during the service arrangement.

Unless otherwise stated in writing, submitting a website inquiry does not create a paid service agreement.

  1. Website Content

All website content, including text, images, graphics, logos, layouts, articles, and other materials, is owned by or licensed to Emma Medical Concierge unless otherwise stated.

You may view and print website content for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without written permission.

  1. Blog Content

Our blog content is provided for general educational and informational purposes.

Medical and healthcare information may change over time. We make reasonable efforts to keep content accurate, but we do not guarantee that all content is complete, current, or applicable to your individual situation.

  1. Comments and User Content

If comments or user-submitted content are enabled, you are responsible for what you post.

We may remove comments or content that are spam, abusive, offensive, misleading, unlawful, promotional, or inappropriate.

Do not post personal medical information or sensitive personal details in public comment areas.

  1. Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for convenience only.

We do not control and are not responsible for third-party websites, content, services, privacy practices, or terms.

  1. Disclaimer of Warranties

This website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components. We do not guarantee that website content will always be accurate, complete, or up to date.

  1. Limitation of Liability

To the maximum extent permitted by law, Emma Medical Concierge and its owners, team members, partners, and service providers will not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website or reliance on its content.

Nothing in these Terms limits liability where it cannot be limited under applicable law.

  1. Indemnification

You agree to defend, indemnify, and hold harmless Emma Medical Concierge from claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, your violation of these Terms, or your submission of inaccurate, unlawful, or harmful information.

  1. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy here:

[Insert Privacy Policy URL]

  1. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.

Your continued use of the website after updates are posted means you accept the revised Terms.

  1. Governing Law

These Terms are governed by the laws of [insert applicable country/state], unless otherwise required by applicable law.

  1. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Emma Medical Concierge
Email:[support@emmamedicalconcierge.com

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