Last updated: June 17, 2026
Emma Medical Concierge (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, submit a form, or use our online services.
This Privacy Policy applies to information collected through our website and related online communications. It does not replace any separate medical consent forms, patient intake forms, service agreements, or notices that may apply if you become a client or patient through a healthcare provider.
- Information We Collect
We may collect the following types of information:
Personal information you provide directly:
- Name
- Email address
- Phone number
- Country or city
- Message content submitted through contact forms
- Service inquiries
- Health-related information you choose to provide in your message
Website and technical information:
- IP address
- Browser type
- Device type
- Pages visited
- Referring website
- Date and time of visit
- Cookies and similar tracking technologies
We do not intentionally collect highly sensitive medical information through general website forms. Please do not submit emergency medical information, full medical records, insurance numbers, passport numbers, or other highly sensitive details unless we specifically request them through a secure channel.
- How We Use Your Information
We may use your information to:
- Respond to your inquiries
- Provide information about our medical concierge services
- Schedule consultations or follow-up communications
- Improve our website and user experience
- Analyze website performance and traffic
- Maintain website security
- Prevent spam, fraud, or misuse
- Comply with applicable legal obligations
- Health-Related Information
Because our services may relate to healthcare coordination, you may voluntarily provide health-related information when contacting us.
We use such information only to understand your request, respond appropriately, and coordinate requested services where applicable. We do not sell health-related information.
Our website is not intended for emergency medical communication. If you are experiencing a medical emergency, contact your local emergency services immediately.
- Cookies and Analytics
Our website may use cookies and similar technologies to operate the site, improve performance, remember preferences, and understand how visitors use our pages.
We may use tools such as Google Analytics, Google Search Console, or similar services to measure website traffic and improve our content. These tools may collect information such as your IP address, device type, browser, pages visited, and time spent on the site.
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
- How We Share Information
We may share personal information with trusted third parties only when necessary, including:
- Website hosting providers
- Email and communication service providers
- Analytics providers
- Security and spam-prevention tools
- Professional advisors
- Healthcare providers, hospitals, clinics, or partners, only when needed to respond to your request or provide requested services
- Government authorities or regulators when required by law
We do not sell your personal information.
- International Data Transfers
If you contact us from outside the country where our website or service providers are located, your information may be transferred to and processed in another country. Data protection laws may differ from those in your location.
By using our website or submitting information, you understand that your information may be processed internationally where permitted by applicable law.
- Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and complying with legal obligations.
When information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.
- Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no website, email system, or online transmission is completely secure.
Please avoid sending sensitive medical or financial information through ordinary website forms or unencrypted email.
- Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your information
- Opt out of certain data sharing or marketing communications
To exercise your rights, please contact us using the details below.
- California Privacy Rights
If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion; the right to correct inaccurate information; the right to opt out of